About RlangC
The RlangC app is the fast and easy tool for the experienced Call-Center-Manager. Let it calculate the required number of agents for you by simply entering the desired service level. Or have it calculate the achievable...
The RlangC app is the fast and easy tool for the experienced Call-Center-Manager. Let it calculate the required number of agents for you by simply entering the desired service level. Or have it calculate the achievable service level for a given number of agents. This app uses the generally recognized Erlang C formula to calculate the service level and the number of required agents.
This app will calculate
• the traffic intensity,
• the agent occupancy,
• the probability of a caller being queued,
• the average waiting time and
• the maximum waiting time
Even without a deeper understanding of the underlying mathematical model and its numerically stable implementation, you will get an app that will present you with the most important information in a matter of seconds - even for larger inputs (up to 40,000 calls per hour and average call duration times of 3,600 seconds).
Previous Versions
Here you can find the changelog of RlangC since it was posted on our website on 2016-10-07 10:51:16.
The latest version is 1.0.3 and it was updated on 2024-04-22 12:58:31. See below the changes in each version.
RlangC version 1.0.3
Updated At: 2014-08-12
Changes: Changelog RLangC V1.0.3,- Fixed problems,Changelog RLangC V1.0.2,- Fixed error which showed wrong result values,- Fixed validating error
Disclaimer
Official Google Play Link
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